Q1. What materials are used in your jewelry?

We use stainless steel, double-coated 18k pure gold, and sterling silver 925 for our higher-end collection. Some pieces are gold-plated, while others are gold-filled.

Q2. Are your jewelry pieces nickel-free?

Yes, our jewelry is nickel-free, ensuring it's safe for those with sensitive skin. We prioritize hypoallergenic materials in our designs.

Q3. Can I customize a piece of jewelry?

Yes, we offer customization. Explore our collection here to discover the possibilities. Click here.

Q4. Do you have a physical store?

Currently, we exclusively operate online.

Q5. Do you offer free shipping?

Yes, we provide free shipping for orders to Canada and the U.S.A. totaling $100 and above. For international orders, free shipping is available for orders $150 and above.

Q6. Do you offer international shipping?

Absolutely! We ship our exquisite jewelry worldwide.

Q7. How do I track my order?

Once your order is dispatched, you will receive a tracking number via email. Use this number to easily track your shipment.

Q8. How can I contact customer support?

We're here to help! Visit our Contact Us page for information on reaching our customer support team or click here.

Q9. What payment methods do you accept?

We accept various payment methods, including major credit cards, PayPal, and other secure options.

Q10. Can I cancel or modify my order after placing it?

Unfortunately, orders enter our processing system quickly, making it challenging to cancel or modify them. Please double-check your order before completing the purchase.

Q11. What if I receive a damaged or defective item?

We apologize for any inconvenience. Contact our customer support team immediately with your order number and a photo of the damaged item.

Q12. What is your return policy?

Unworn and unwashed merchandise can be returned within 7 days of your order delivery date. We do not offer refunds; however, we provide store credit for future purchases. All returns must be submitted via email to info@asliboutique.ca.

Q13. Can I return clearance items?

No, clearance items are not eligible for return. Only items in their original condition will be accepted.

Q14. How does the returns process work?

Once your return is submitted via email, it undergoes a review process. Upon approval, you'll receive instructions for returning. We do not accept returns for items not in their original state.

Q15. Who covers the return shipping fee?

The return shipping fee is the responsibility of the customer, and we do not provide return shipping labels.

Q16. What happens after I send my return?

Upon receiving your item(s), we inspect for defects or signs of wear. If approved, you'll be emailed store credit information within 7 business days for future purchases.

Q17. Are discounted or promotional items returnable?

No, discounted items and items purchased on promotion are final sale and not eligible for return.

Q18. What if my order is undelivered or returned to sender?

If your order is returned to us, a 15% restocking fee will be deducted from your refund. Please ensure your address is correct to avoid issues.

Q19. How often do you release new collections?

We strive to keep our collections fresh and exciting. Follow us on our social media and subscribe to our newsletter for updates on the latest releases and upcoming collections.

Q20. How can I stay updated on new releases and promotions?

Stay in the loop by subscribing to our newsletter. Receive the latest updates on new releases, exclusive promotions, and more. Don't miss out on the latest trends in jewelry fashion!

Can't Find Your Answer?

We strive to provide comprehensive information in our FAQs, but we understand that your question may be unique. If you couldn't find the answer you're looking for, please feel free to reach out to us on our Contact Us page.

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